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Links + Resources

Contacts:

PTC Support Team Email

Guides:

Authorization Management Guide

Mainframe Changes for Phase 2A Guide

Troubleshooting Guide

Unlinking and Relinking Guide

Quick Reference Guides (QRGs):

Authorizations Widget QRG

Explanation of PTC Errors in Mainframe QRG

Mainframe STIQ Screen Error Chart

Punch Entry Details Report QRG

Staff Tools:

UATH Screen Errors (APD-IM-24-076)

Pay Rate Error in UATH (APD-IM-24-081)

Process for Splitting Vouchers (APD-IM-23-102)

Business Processes:

1.1 Provider Switches During a Pay Period – Permanently

1.2 Provider Switches During a Pay Period - Temporarily

General Resources:

Staff Learning Materials Catalog

CEP Manual