When logging in to DCI, if the user enters a username or password that is not registered in the system, they will receive the error Invalid Username/Email or Password.
Verify the username or email is spelled correctly
The email address used must be the email listed for the user profile
If the user email address has changed or is unknown, please contact your supervisor for assistance.
Verify the password is entered correctly
The password is case-sensitive
If the user forgot their password, select the Forgot your password link.
If the wrong password is entered, the user may receive the error For security purposes, you have been locked out. Please contact your supervisor.
The number of password attempts varies by company
Contact your supervisor to unlock your user profile
If the user cannot log in to a Residential or Day Program profile:
Verify the correct username and password are being entered
Verify the user has an active service account for the program
Contact your supervisor for additional assistance
If the user entered the system identifier into the mobile app incorrectly
Verify the system identifier being entered
If the user is not prompted for the system identifier, review the article
What do I do if I am not prompted for the system identifier when downloading the mobile app?
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