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Description: In this topic the user will learn how to change, or add, a PIN in DCI.

*Please note: The organization may assign a PIN to users. PINs can be used to log in to the mobile app and to clock in and out of the phone IVR system. Client PINs can be used to log in to the mobile app, verify attestation and verify historical entries for phone EVV.

Role Required: Employee (base user)

Permission Required: N/A


  1. Log in to DCI

  2. Click the username in the upper right-hand corner of the page which is indicated with a person icon

  3. Select Settings on the drop-down menu 

  4. Click Change PIN on the submenu

  5. Enter password on the Verify Password screen and click Verify 

  6. Change PIN screen will open. Enter new 4-digit PIN and confirm.

  7. Click Change PIN and Yes to confirm 

If successful, the user is returned to the Change PIN page and PIN page and a green bar statingbar stating,   "PIN Changed Successfully!" will display. The same message will populate when adding a PIN.