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Description: In this topic, the user will learn how to set up the mobile app for offline mode. This guide is for system administrators. Offline mode allows the end user to use the mobile app on a registered device when the device is not connected to the internet or loses connection while the app is in use. This feature is useful for those who have limited or no cellular or WIFI connections at their service location.
*Please note: Using Mobile App Offline Mode requires an instance-level setting change. Please contact DCI to enable this feature.
Role Required: Super User
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Offline mode allows end users to use the mobile app on a registered device when the device is not connected to the internet or loses connection while the app is in use. A user can only have one registered device. Mobile app functionality is limited due to available data and to maintain security.
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Log in to the DCI portal
Click Home on the main menu
Click Employees on the submenu
Enter the employee's name in the filter and click Search
Click anywhere in the employee row to open the Employee Details page
Click Actions
Select Deregister Mobile Device from the drop-down menu
If no device is registered to the end user, Deregister Mobile Device will not be an option.
Does the end user share the device with another user? If that user logged in first, the device is registered to them. The solution is either:
The end user must use a different device OR
If the device was registered to another user by mistake, the supervisor/employer must deregister the device from the other user then the user may log in from the device.
Click Yes to confirm deregistering the device
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