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If you enter information When logging in to DCI, if the user enters a username or password that is not registered in the system when trying to log in, you they will receive this error:

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...

the error Invalid Username/Email or Password.

• Verify the username or email

  correctly.

  is spelled correctly

  • The username is not case-sensitive

  • The email address

  needs to

  • used must be the

  same email address that is in the system. If you have recently changed your email address or are unsure what email address is in the system

  • email listed for the user profile

  • If the user email address has changed or is unknown, please contact your supervisor for assistance.

• Double-check that your

  Verify the password is entered correctly

  . Password

  • The password is case-sensitive

  .

• If

  you have tried twice, try using the “Forgot your password?”

  the user forgot their password, select the Forgot your password link.

  • If

  you try 3 times

  • the wrong password is entered, the

  error message will change to “For

  • user may receive the error For security purposes, you have been locked out. Please contact your supervisor.

  ”

  • The number of password attempts varies by company

  • Contact your supervisor

  or another Rise administrator

  • to unlock your user profile

  for you.

• If

...

• the user cannot log in to a Residential or Day Program profile

...

• :

  You are entering

  • Verify the correct username and password

  correctlyYou have

  • are being entered

  • Verify the user has an active service account for

  that program

  • the program

  • Contact your supervisor for additional assistance

For additional support, view the articles Password Reset or Profile Activation for full, step-by-step processes.

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