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Description: In this topic you Description: In this topic, the user will learn how to resend notifications. When you send a message the recipient will receive a When a message is sent, the recipient receives a notification. The notification can be notification can be viewed in the DCI the DCI messaging center, email email (the email address email address associated with the user profile), and SMS text text (if the user opted in to receive notificationsthe mobile was verified). Notifications can be resent to the recipient as a reminder to read the message.
*Please note: The The message status must be in unread to resend the notification. Resend message notifications feature is not available in the Resend message notifications feature is not available in the mobile app. Alternatively, you can reply to your original message, creating a new notification to the recipient you are messaging for Alternatively, for the mobile app and for messages in a read status, reply to the original message, creating a new notification to the recipient.
Role Required: N/A Employee (base user)
Permission Required: N/A
Resend Notification - Web Portal
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Log in to
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personal profile
Click
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the envelope icon
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on the
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main menu
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Click See All Messages
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to open the inbox
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Click Sent
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on the submenu
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Click on
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the message
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to open and view
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details
To resend the notification, the message must be in unread status.
The
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recipient name
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will be highlighted in red if the message status
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is unread
The recipient name
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will be highlighted in green if the message status
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is read
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Click Actions
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Resend Notification - Mobile Web:
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Log in to your personal profile
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Click the Menu Icon (three horizontal lines also known as the hamburger menu) on the main menu
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Click Message to expand the Message Center tabs
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Select Sent to open sent messages
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Click on the message to open and view message details
To resend the notification the message must be in unread status
The recipient name will be highlighted in red if the status of the message is unread
The recipient name will be highlighted in green if the status of the message is read
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Click the Resend Icon (represented by a right-facing curved arrow)
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Checkbox next to the recipient name(s) to whom you want to resend the notification
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Select
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Checkbox next to the recipient name(s) to whom you want to resend the notification
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Click Resend
Resend Notification from the drop-down menu
Select the checkbox next to the name of the recipient(s) to resend the notification to
Click Resend
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