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When logging in to DCI, if the user enters an a username or password that is not registered in the system, you they will receive the following error , Invalid Username/Email or Password.

• Verify the username or email

...

• is spelled correctly

  • The username is not case-sensitive

  • The email address used must be the email listed for the user profile

  • If the user email address has changed or is unknown, please contact your supervisor for assistance.

• Verify the password is entered correctly

  • The password is case-sensitive

• If the user forgot their password, select the Forgot your password link.

  • If the wrong password is entered, the user may receive the error

message, For

• •  For security purposes, you have been locked out. Please contact your supervisor.

Number

• • The number of

attempts is different for each

• • password attempts varies by company

  • Contact your supervisor to unlock your user profile

• If

...

• the user cannot log in to a Residential or Day Program profile:

  • Verify the correct username and password are being entered

  • Verify

there is

• • the user has an active service account

on your personal profile

• • for the program

you are trying to log into

• • Contact your supervisor for additional assistance

For additional support, view the articles Password Reset or Profile Activation for full, step-by-step processes.

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