| View file | ||
|---|---|---|
|
...
NOTE: When contacting one of the resources below, remember to include your full name, prime number or provider number, and details about your issue or question.
Support Need | Support to contact | Phone Number/Email/Website
|
| DCI Help Desk (Available 24/7, except on Holidays) *The DCI Help Desk cannot make any changes to a user’s profile or entries. For those actions, please see the supports below for information on who to contact. | Phone: 1-855-565-0155 Email: ORPTCSupport@dcisoftware.com |
Resources
| OR PTC DCI Help Center *This is the online support page with all OR PTC DCI learning materials, including all translated materials. | Website: https://dciconfluenceprod.dcisoftware.com/display/ORPD/Oregon+PTC+DCI Provider Learning Materials Catalog: https://dciconfluenceprod.dcisoftware.com/display/ORPD/Provider+Learning+Materials+Catalog |
Videos for OR PTC DCI:
| PTC YouTube Channel | https://www.youtube.com/playlist?list=PLsrX1nc_gB0q9-yrLelqNe-_MXEd9pNAK |
| Local Office – *For Homecare Workers (HCWs) only | Area Agency on Aging or Aging and People with Disabilities Offices (Homecare Workers): https://www.oregon.gov/odhs/providers-partners/orptc/Pages/default.aspx
Oregon Home Care Commission Provider Resource Page: https://www.oregon.gov/odhs/providers-partners/homecare-workforce/pages/default.aspx
|
| PCA Program Team – *For Personal Care Attendants (PCAs) only | Phone: 1-503-945-9708 Email: PC.20@odhsoha.oregon.gov
Oregon Home Care Commission Provider Resource Page: https://www.oregon.gov/odhs/providers-partners/homecare-workforce/pages/default.aspx |
| Comagine *For Personal Care Attendants (PCAs) only | Phone: 1-888-416-3184 Email: ORBHSupport@comagine.org |
| PTC Support | Email: PTC.Support@odhsoha.oregon.gov Website: PTC.Oregon.gov |
Customer Relations Questions and Comments Provider PTC Pro-Tips | Oregon Home Care Commission (OHCC) | OHCC Comment Submission Portal: Submit a request online
Provider Pro-Tips: English|Español | اللغة العربية | 简体中文 | 繁體中文 | Русский | Af Soomaali | Tiếng Việt
|
| SEIU Member Assistance Center | Phone: 1-844-503-7348 Email: contact@seiu503.org |
Member Benefits
| Carewell Training and Benefits | Website: https://www.carewellseiu503.org/ |
Accessing the OR PTC DCI Help Center via Web Portal
...
Learning resources for providers and consumers consist of:
Type of Resource | Description |
These are online interactive training modules. You will click through different steps while listening to a narrator. | |
These are step-by-step guides that walk you through different tasks you can do in the system. | |
These guides give a quick review of different tasks you can do in the system. | |
These are how-to videos that walk you through how to do different tasks in the system. |
Related articles
| Filter by label | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Page Properties | ||
|---|---|---|
| ||
|