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1. The DCI Portal provides a forgot password function right on the login page
   1. For the web portal click the Web portal - Click the Forgot your password? blue hyper link hyperlink on the login page
   2. For the mobile app click the Mobile app - Click the Forgot Password? blue hyperlink on the login page
2. Then enter Enter your email address and select the click Send Reset Email button
3. Locate the email sent by the system  support@dcisoftware.com to reset your password (the sender email will be support@dcisoftware.com)Please check your spam box the password
   1. Check spam if the email is not received in the your inbox
4. Select Click the Reset Password button  link in the email
   1. Please note: The Reset Password This link will only be active for a specific amount of time (typically 24 hours) , the amount of time is based on the users company security policiesAfter clicking the Reset Password button in the email if determined by the organization
      1. If the link is inactive, an it will alert will appear with "Invalid Token. Please contact your DCI administrator." Select the Resend the email button and proceed back to step 3.
5. The email will open up the Security Verification webpage. The user will have the choice to verify eitherone of two options:
   1. the The Security question or
      1. Security questions are case Case sensitive and must be entered exactly as when created
   2. SSN (social security number) and DOB (date of birth)
6. Select the Click Verify button
7. The Reset Password page will open up. Enter your a new password into the two fields, Please enter password and Please confirm password.
   1. Password Criteria
      1. Must be at lease least 10 characters
      2. Must contain 1 uppercase lettersletter, lowercase letters, numbers, and special characters.
      3. Must not contain more than two repeated characters in a row
      4. The password should be different from the 3 previous passwords
   Select the Reset button
   1. 1. Password should not contain the user's account name or parts of the user's full name that exceed two consecutive characters
8. Click Reset 
9. The user password is now reset and is active to use for logging inactive

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