Password Reset
- Kristen Ziegler
- Stephanie Smith
Description: In this topic, the user will learn how to reset their password.
*Please note: If the user is unable to verify the security question or SSN (social security number) and DOB (date of birth), contact a supervisor or employer for assistance. They will send a reset password email that will allow the user to reset the security question.
Role Required: Employee (base user)
Permission Required: N/A
The DCI Portal provides a forgot password function on the login page
Web portal - Click the Forgot your password? blue hyperlink on the login page
Mobile app - Click the Forgot Password? blue hyperlink on the login page
Enter your email address and click Send Reset Email
Locate the email sent by support@dcisoftware.com to reset the password
Check spam if the email is not received in the inbox
Click the Reset Password link in the email
This link will only be active for a specific amount of time (typically 24 hours) determined by the organization
If the link is inactive, it will alert with "Invalid Token. Please contact your DCI administrator." Select the Resend the email button and proceed back to step 3.
The email will open the Security Verification webpage. The user will have the choice to verify one of two options:
The Security question
Case sensitive and must be entered exactly as when created
SSN (social security number) and DOB (date of birth)
Click Verify
The Reset Password page will open. Enter a new password into the two fields, Please enter password and Please confirm password.
Password Criteria
Must be at least 10 characters
Must contain 1 uppercase letter, lowercase letters, numbers, and special characters.
Must not contain more than two repeated characters in a row
The password should be different from the 3 previous passwords
Password should not contain the user's account name or parts of the user's full name that exceed two consecutive characters
Click Reset
The user password is now reset and active