Click the link below to download the PDF.
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This guide is for all providers and consumers using the OR PTC DCI system, including both AAA/APD and HSD programs.
Support Resources:
If you need help completing a task in OR PTC DCI, we have support for you! Please see the table below for detailed support avenues to assist with troubleshooting and support.
NOTE: When contacting one of the resources below, remember to include your full name, prime number or provider number, and details about your issue or question.
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Support Need
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Support to contact
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Phone Number/Email/Website
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Basic System navigation assistance
Verbal walkthrough
Password Reset
Resource guides via email
System Troubleshooting and Technical Assistance (ex: unable to log in, app keeps spinning, frozen app)
Verbal walkthrough
Unlocking accounts
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DCI Help Desk (Available 24/7, except on Holidays)
*The DCI Help Desk cannot make any changes to a user’s profile or entries. For those actions, please see the supports below for information on who to contact.
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Phone: 1-855-565-0155
Email: ORPTCSupport@dcisoftware.com
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Resources
Provider Guides
Alternative Language Guides
Quick Guides
Training Videos
Quick Reference Guides
User Guides
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OR PTC DCI Help Center
*This is the online support page with all OR PTC DCI learning materials, including all translated materials.
Website:
https://dciconfluenceprod.dcisoftware.com/display/ORPD/Oregon+PTC+DCI
Provider Learning Materials Catalog:
https://dciconfluenceprod.dcisoftware.com/display/ORPD/Provider+Learning+Materials+Catalog
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Videos for OR PTC DCI:
How to:
Login
Record Mileage
Use Landline Option
Use Fob Option
Which device option is right for me?
Orientation
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PTC YouTube Channel
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https://www.youtube.com/playlist?list=PLsrX1nc_gB0q9-yrLelqNe-_MXEd9pNAK
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Authorization Questions
Entry Corrections -Pending, Unverified, Open, Approved statuses
Exceptions - for consumers only
Getting Started
Number of hours authorized
Payment Issues
Service Plan or Task List
Unlocking Account
Updates to contact information
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Local Office –
*For Homecare Workers (HCWs) only
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Area Agency on Aging or Aging and People with Disabilities Offices (Homecare Workers): https://www.oregon.gov/odhs/providers-partners/orptc/Pages/default.aspx
Oregon Home Care Commission Provider Resource Page: https://www.oregon.gov/odhs/providers-partners/homecare-workforce/pages/default.aspx
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Entry Corrections -Pending, Unverified, Open, Approved statuses
Getting Started
Payment Issues
Unlocking Account
PCA Program Team – *For Personal Care Attendants (PCAs) only
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Phone: 1-503-945-9708
Email: PC.20@odhsoha.oregon.gov
Oregon Home Care Commission Provider Resource Page: https://www.oregon.gov/odhs/providers-partners/homecare-workforce/pages/default.aspx
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Authorization Questions (# of hours)
Service Plan or Task List
Exceptions for clients only
Updates to contact information
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Comagine
*For Personal Care Attendants (PCAs) only
Phone: 1-888-416-3184
Email: ORBHSupport@comagine.org
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New to OR PTC DCI
Miscellaneous PTC questions
Unlocking Account
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PTC Support
Email: PTC.Support@odhsoha.oregon.gov
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Customer Relations Questions and Comments
Provider PTC Pro-Tips
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Oregon Home Care Commission (OHCC)
OHCC Comment Submission Portal: Submit a request online
Provider Pro-Tips:
English|Español | اللغة العربية | 简体中文 | 繁體中文 | Русский | Af Soomaali | Tiếng Việt
Website: https://www.oregon.gov/odhs/agency/pages/ohcc.aspx
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Grievances
Late Payment Penalty Requests
Collective Bargaining Agreement
Oregon Saves
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SEIU Member Assistance Center
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Phone: 1-844-503-7348
Email: contact@seiu503.org
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Member Benefits
Medical, dental, vision
Paid time off
Employee assistance program
Required orientations
Core and refresher trainings
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Carewell Training and Benefits
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Website: https://www.carewellseiu503.org/
Accessing the OR PTC DCI Help Center via Web Portal
When you are logged into the OR PTC DCI Web Portal, click on the “Help” link in the top right corner and the DCI Help Center will open on a new tab. Search by keyword to find the resource you’re looking for or you can call the DCI Help Desk at: 1-855-565-0155.
Guidance
The PTC Support Team has made several resources to help you use OR PTC DCI.
Resources can be found on the DCI Help Center by following this link OR PTC DCI Help Center. You can find a list of resources in the Learning Catalogs on the PTC Website under the “Learning Materials” section of the webpage.
Learning resources for providers and consumers consist of:
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Type of Resource
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Description
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Computer Based Trainings (CBTs) for Providers
Computer Based Trainings (CBTs) for Consumers
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These are online interactive training modules. You will click through different steps while listening to a narrator.
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These are step-by-step guides that walk you through different tasks you can do in the system.
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Quick Reference Guides for Providers
Quick Reference Guides for Consumers
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These guides give a quick review of different tasks you can do in the system.
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