What do I do if I am not prompted for the system identifier when downloading the mobile app?
Below are the processes for both Android and iOS users to prompt the DCI mobile app for the system identifier.
*Please note: The exact steps may differ slightly depending on the device and operating system (OS).
For Android Users
Uninstall and reinstall the app to prompt for the system identifier in the mobile app. If the user is not prompted for the System Identifier after uninstalling and reinstalling the mobile app, clear the app data/clear cache. If the user is not prompted for the System Identifier after clearing the app data/clear cache, follow the instructions to disable the automatic restore.
Uninstall and reinstall the DCI mobile app
Open the Google Play Store app
Select the Profile icon
Select Manage Apps & Devices
Select Manage
Select the DCI app
Select Uninstall
Select the Menu Icon on the home screen
Select My apps and games
Select Library
Locate the DCI app and select Install
Launch the DCI app
Enter the System Identifier or Agency Name
Confirm to allow the DCI app to access some settings and your location
If you are not prompted for a system identifier, proceed with the process to clear app data/clear cache.
Clear the app data/clear cache to prompt the system identifier
Open Setting
Select App Menu
Choose Installed Applications
Locate and select the DCI app
Select Storage Tab
Select Clear Storage/Clear App Data (clear cache)
Select Clear storage
Select OK to Delete app Data
Launch the DCI app
Enter the System Identifier or Agency Name
Confirm to allow the DCI app to access some settings and your location
If you are not prompted for a system identifier, proceed with the process to disable automatic restore.
Disabling automatic restore for the prompt system identifier
Open Settings
Select System
Select Backup and Restore
Select App data
Select disable or uncheck the Automatic restore setting
Disabling the Automatic Restore setting is temporary. After completing steps 6-18, you can reactivate the Automatic restore setting.
Open the Google Play Store app
Select the Profile icon
Select Manage Apps & Devices
Select Manage
Select the DCI app
Select Uninstall
Select the Menu Icon on the home screen
Select My apps and games
Select Library
Locate the DCI app and select Install
Launch the DCI app
Enter the System Identifier or Agency Name
Confirm to allow the DCI app to access some settings and your location
For iOS Users
Uninstall and reinstall the app so the system identifier is prompted when the mobile app is relaunched. If the user is not prompted for the System Identifier after uninstalling and reinstalling the mobile app, clear the app data/clear cache. If the user is not prompted for the System Identifier after clearing the app data/clear cache, follow the instructions to disable the iCloud Backup.
Uninstall and reinstall the DCI mobile app
Locate and select the DCI app on the home screen by touching and holding the app
Select Remove App
Select Delete App
Select Delete App in the pop-up box to confirm
Open the App Store
Search for the DCI App
Select the Reinstall icon (cloud with down arrow)
Launch the DCI app
Enter the System Identifier or Agency Name
Confirm to allow the DCI app to access some settings and your location
If you are not prompted for a system identifier, proceed with the process to clear app data/clear cache.
Clear the app data/clear cache to prompt the system identifier
Open Settings App
Select the General setting option
Select the iPhone Storage option
Locate and select the DCI app
Select Offload App
Select Offload App in the pop-up box to confirm
Launch the DCI app
Enter the System Identifier or Agency Name
Confirm to allow the DCI app to access some settings and your location
If you are not prompted for a system identifier, proceed with the process to disable iCloud Backup.
Disabling iCloud Backup for the prompt system identifier
Open Settings
Select iCloud
Select iCloud Backup
Select the radio button to disable or uncheck iCloud Backup
Disabling the iCloud Backup is temporary, after completing steps 5-14, you can reactivate the iCloud Backup.
Locate and select the DCI app on the home screen by touching and holding the app
Select Remove App
Select Delete App
Select Delete App in the pop-up box to confirm
Open the App Store
Search for the DCI App
Select the Reinstall icon (cloud with down arrow)
Launch the DCI app
Enter the System Identifier or Agency Name
Confirm to allow the DCI app to access some settings and your location
Related articles