Oregon PTC DCI
ptc.oregon.gov - Provider Time Capture Website
(select link, then select Continue)
HCWs and AAA/APD Consumers
Getting started, service plans, tasks, authorized hours, policies or updating contact information:
Contact your local ODHS office (HCWs only)
Customer relations questions or comments:
Submit your request online to OHCC (HCWs and PCAs)
PCAs and eligible PCA Consumers
Getting started, time entry corrections, payment issues, unlocking your account:
Contact the PCA Program
Call: 503-945-9708 (PCAs only)
Email: pc.20@odhsoha.oregon.gov (PCAs only)
Authorized hours, exceptions, service plans, tasks, update contact information:
Contact Comagine
Call: 888-416-3184 (PCAs only)
Email: orbhsupport@comagine.org (PCAs only)
Customer relations questions or comments:
Submit your request online to OHCC (HCWs and PCAs)
Login help and basic system questions
Basic system navigation, password reset, resource guides via email, system troubleshooting, technical assistance, unlocking your account:
Contact the DCI Help Desk
Call toll free: 855-565-0155 (HCWs and PCAs)
orptcsupport@dcisoftware.com (HCWs and PCAs)
Note: The Help Desk cannot make changes to your user profile or time entries. See the contacts listed above if you need help with this.
Need your login information?
Homecare Workers: Contact your local ODHS office
Personal Care Attendants: Contact the PCA program at 503-945-9708 or pc.20@odhsoha.oregon.gov.
Once you have your login information and are approved to start working, you can log in to the OR PTC DCI Mobile App or the Web Portal. It may take a few days for your account to be set up after you are approved to work.
Questions about getting started?
Reach out to the staff member who authorized you to work with your consumer.
If you still need help, you can email PTC Support: ptc.support@odhsoha.oregon.gov (HCWs and PCAs)