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Message Templates - Admin Guide

Message Templates - Admin Guide

Jul 31, 2023

Description: In this topic, the user will learn about message templates. Message Templates are automated messages and notifications that are sent to DCI users based on specific events or triggers in DCI. Message Templates can only be edited by a Super User.

Message Templates are split into two categories, messages and notifications.

  • Messages are sent to the user’s inbox in the DCI messaging module. Because messages are housed completely within DCI, they contain more detailed information than notifications. Messages will include hyperlinks to specific objects in DCI, such as a profile or a punch entry. When active, all message templates will send a message.

  • Notifications are sent to a user’s email address and/or as a text message. Because notifications are sent outside of DCI, they contain limited information to protect confidentiality. The user must log into DCI to view the details. For a user to receive a text message notification, they must verify their mobile phone number under employee settings on their profile.

*Please note: There are many different Message Template types. To view the complete list, follow the View Message Templates steps below. 

Role Required: Super User

Permission Required: N/A

View Message Templates

  1. Log in to DCI with personal profile

  2. Click Settings on the main menu

  3. Click Message Templates on the submenu

  4. Scroll through the list (click the Load More button at the bottom until all records have loaded) or use the filters to locate specific message templates

  5. Select a message template to view the details by clicking anywhere on the row

Edit a Message Template

Preferred Language Message Templates

DCI can send messages and notifications in the user's preferred language. To use this feature, an instance-level setting must be enabled. Please contact DCI to learn more. The languages currently supported by DCI are:

  • English

  • Spanish

  • Vietnamese

  • Russian

  • Mandarin

  • Somali

  • Arabic

Translate a Message Template to a Preferred Language

To translate a message template, follow the steps above to edit, clicking the blue Translate button for each language. The following fields can be translated:

  • Message Template Subject

  • Message Template Body

  • Notification Template Subject

  • Notification Template Body

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