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Add or Remove an Agency in the DCI Mobile App

Add or Remove an Agency in the DCI Mobile App

Nov 13, 2024

Description: In this topic, the user will learn how to add or remove an agency in the DCI mobile app. This allows the user to then select the appropriate agency, or instance, to log into in the app, and easily switch between instances.

*Please note: This feature benefits users associated with more than one agency that leverage DCI as their EVV solution. You must be online mode (connected to WIFI or cell service) to utilize this feature.

Role Required: N/A - All Mobile App Users

Permission Required: N/A

Select an Agency at Initial App Launch

  1. When opening the DCI Mobile EVV app after initial download, the Search Agency field is visible.

  2. Type at least three consecutive characters of the agency name OR the system identifier in the Search Agency field. The consecutive characters can be located anywhere in the agency name or system identifier.

  3. Select the agency from the results list

  4. Click the blue Next button to proceed to the login screen

  5. The selected agency displays. Enter username and password or PIN to proceed with logging in for the selected agency.

Add an Agency

  1. Open the DCI Mobile EVV app

  2. Tap the Agency field to display the agency list, which is a pop-up including all agencies that have been added to the device. *Please note: The agency list is visible to all users sharing the device. It is stored in the device’s local storage and is not user specific. If the app data is cleared, the agency list is deleted and must be rebuilt.

  3. Click Add New

  4. The Add Agency pop-up appears

  5. Type at least three consecutive characters of the agency name OR the system identifier in the Search Agency field. The consecutive characters can be located anywhere in the agency name or system identifier.

  6. Select the agency from the results list

  7. Click Add

  8. The newly added agency appears at the bottom of the agency list. Agencies appear in the list in the order in which they were added.

  9. Tap the radio button next to the agency to select it

  10. Tap the Ok button to close the agency list pop-up and return to the login screen

  11. The selected agency displays. Enter username and password or PIN to proceed with logging in for the selected agency.

Remove an Agency

  1. Open the DCI Mobile EVV app

  2. Tap the Agency field to display the agency list

  3. Click the minus sign (-) to remove an agency from the list. The agency radio button cannot be selected in order to delete the agency.

  4. A confirmation alert populates asking "Are you sure you want to remove the selected agency from the Agency list?". Click Confirm.

  5. The agency is now removed from the list

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