September 2026 Release Notes
The DCI release for the web portal will occur on the morning of Wednesday, September 30th, 2026, and will require the DCI Web Portal to be unavailable for all users from 1:30 AM to 3:30 AM EST.
The DCI release requires a mobile app update. The new mobile app version will be available as early as Wednesday, September 30th, 2026. All users will be forced to update their mobile app as early as Thursday, October 1st, 2026. Thank you for being a valued DCI customer!
Client Suspensions Report
This summer, we released a new instance-configurable Client Suspensions feature, allowing Super Users to apply temporary suspensions to client services during periods of ineligibility - such as hospital stays.
This month’s release introduces the Eligibility Suspension Report to help manage and track client eligibility with greater ease and precision. As part of our ongoing commitment to supporting accurate billing and compliance, this new report allows you to quickly identify and review periods when a client’s eligibility for services has been temporarily suspended.
What’s New?
Quick Access: On the Reports Dashboard page, a new link for the Eligibility Suspension Report is now available in the left navigation panel.
Filtering: Tailor your search to exactly what is needed. Filter by:
Date Range: Start and End dates of the suspension.
Client Details: Name, ID, or Medicaid Number.
Funding Source: Quickly find suspensions related to a specific funding source.
Reason & Status: Filter by specific reasons (like Hospitalization or Medicaid Eligibility) and the current status of the suspension (Open, Closed, or Canceled).
The Eligibility Suspension Report provides a comprehensive view, including Suspension ID, Client Name, Reason, Added By, and more. Users can download report results in multiple formats using the download wizard. As always, this report respects all data linking rules, so you will only see information for clients linked to your profile.
Important: Client Suspensions is an instance-level setting and is disabled by default. To enable this feature, please Submit a DCI Support Ticket.
Resources:
Client Suspension Imports
We’ve introduced a new way to manage client eligibility suspensions directly through DCI’s Import module. Super Users and users with the Import Admin permission will now find a dedicated Eligibility Suspensions segment in the left navigation panel of the Import Dashboard page, providing access to two new import types:
Eligibility Suspensions: Used to create new suspension records for your clients in bulk.
Update Eligibility Suspension: Used to modify or update existing suspension records.
From these new import detail pages, users can easily upload and manage client eligibility records by clicking the Actions button, then selecting Upload File, similar to other import pages.
Getting Started
For detailed guidance on the import file format, please refer to the updated articles in our Help Center.
Important: Client Suspensions is an instance-level setting and is disabled by default. To enable this feature, please Submit a DCI Support Ticket.
Resources:
Forgot Username Recovery
We are excited to introduce a new self-service feature designed to make managing your account easier and more secure: Forgot Username Recovery.
This feature allows you to retrieve your username directly from the login screen of the DCI Portal and Mobile App, reducing the need to contact support for simple account access issues.
How It Works
Initiate Recovery: On the login screen (Web or Mobile App), click the new "Forgot Username" link.
Verify Your Identity: Enter the email address and/or phone number associated with your profile.
Secure Email Link: If a matching profile is found, you will receive a secure, time-bound email with a "Recover Username" link.
Final Validation: For your security, clicking the link will ask you to verify a few details from your profile (such as a security question or date of birth).
Username Delivery: Once verified, a second email will be sent to you containing your username and a link to return to the sign-in page.
Important:
To protect your account, the system uses neutral messaging during the recovery process. If the information provided doesn't match a unique profile, or if your account lacks sufficient security details (like a security question), you will be prompted to contact Customer Service for further assistance.
New Resource!
Reimbursement Account Type - Reports
Organizations using the Reimbursement Account Type can now include reimbursement-only service codes in additional reports throughout the Reports module. This enhancement provides greater visibility into reimbursement activity and helps ensure reimbursement-only services are accurately reflected in reporting and operational workflows.
Support for the Reimbursement Account Type has been added to the following reports:
Unbillable Entries Report
Funding Account Entries Report
Business Rule Settings Report
Business Rule Results Report
Auto Approval Report
With this update, organizations can more effectively monitor, analyze, and manage reimbursement-only services across a broader set of reports, improving reporting consistency and operational oversight.
Important: The Reimbursement Account Type is an instance-level setting and is disabled by default. To enable this feature, please Submit a DCI Support Ticket.
Resources:
Employer Profile Updates - Super Users Only
The Clients and Employees tabs are now available to Super Users on the Employee Details page.
These tabs provide quick access to related Clients and Employees, making it easier to identify associated records and navigate directly to their details pages from a single location.
Clients Tab
The Clients tab on the Employee Details page displays:
Client Name (with a hyperlink to the Client Details page)
Client ID
Medicaid ID
State
Status
Employees Tab
The Employees tab on the Employee Details page displays:
Employee Name (with a hyperlink to the Employee Details page)
Employee Number
Employee System Identifier
State
Status
Note: This functionality is available to Super Users only.
Resources:
Database Schema:
Related Articles: